General Information

Conference Secretariat

Conference Logistics
PO Box 6150
Ph: 02 6281 6624
Fax: 02 6285 1336


All communication with registered delegates will be by email. All registrants will be sent a confirmation letter and tax invoice within five working days of submitting a registration form. If you do not receive the email, please check your spam folder prior to contacting the Conference Secretariat as it might have been viewed as spam mail by your spam filter.

If your email address has changed since completing the registration form, be sure to advise your new email address to the Conference Secretariat. If you do not supply an email address your confirmation letter and tax invoice will be faxed or posted.


Qantas 13 13 13
Virgin Australia 13 67 89
Jetstar 13 15 38

Please note the conference has not made any special arrangements with these airlines. This is provided for information purposes only.

Airport and transport

Cairns Airport is approximately 10 minutes from the conference venue. A taxi to the conference venue (and nearby hotels) is approximately $25 one way. Taxis are available outside the terminal.

Sun Palm Transport offers door to door airport transfers to your hotel from $15 one way. For more information, please visit the Sun Palm Transport website.

For further information on travel to/from the airport, please visit the airport website.


The dress for all conference sessions and social functions is smart casual attire.


QUESTnet Conference 2018, including the Conference Secretariat, will not accept liability for the damages of any nature sustained by participants or their accompanying persons for loss or damage to their personal property as a result of attendance at the conference and exhibition or related events.

Fun things to do in Cairns

Looking to spend a little extra time in Cairns while at the Conference? Click here to download the Cairns Delegate Advantage Program to receive discounts on tours, meals, spa treatments and much much more!


Registration fees do not include personal travel insurance of any kind. It is strongly recommended that a travel insurance policy be taken out to cover loss, cancellation, medical cover etc when registering for the conference and booking travel. The Conference Committee and Conference Secretariat do not take responsibility for any delegate failing to insure.

Name badges

Your official meeting name badge must be worn at all times, as it is your entry to all sessions, the exhibition hall and social functions. Security staff will be asked to refuse entry to anyone not wearing their name badge.


Information necessary for your attendance at the conference will be gathered, stored and disseminated in accordance with the National Privacy Legislation. A participant list with name, organisation and state will be supplied to all delegates and exhibitors at the conference. You can indicate on the registration form if you do not wish to have your details included on the participant list.

Registration desk

The registration and information desk will be open for the duration of the conference and will serve as your main point of contact for all enquiries.

Special requirements

Every effort will be made to ensure people with special requirements are catered for. Should you require any specific assistance, catering or arrangements to be made on your behalf, please include details on your registration form under the section ‘Special Requirements’ to enable us to make your attendance at the conference a pleasant and comfortable experience.


All conference registration and additional ticket rates quoted within this website are in Australian dollars (AUD) and are inclusive of GST.

Visa application

Under Australia’s universal visa system, all visitors to Australia must have a valid visa to travel to and enter Australia (other than New Zealand passport holders who will normally be granted a Special Category visa on arrival, provided they meet health and character requirements; and permanent residents of Norfolk Island who may be granted a Permanent Resident of Norfolk Island visa on arrival).

There are many visa options available to people wishing to visit Australia. The appropriate visa option will depend, amongst other things, on the person’s purpose for visiting Australia.

To ensure you have the appropriate visa please read the following fact sheets:

It is suggested that all visitors should apply for a visa at least two months prior to their intended date of departure, and four months prior for people with character or health concerns.

If you require assistance with your visa application please provide Conference Logistics with your passport details via email at These details will then be provided to the International Event Coordinator Network (IECN) at the Department of Immigration and Border Protection; however, you will need to make your own visa application through your nearest Australian Embassy. NB: These are the visa options available presently but the Department reserves the right to change regulations. IECN assistance will NOT guarantee a visa grant. Visa applicants must demonstrate that they meet all the legislative requirements for an Australian visa.

Visit Cairns

For more information on all the things you can do when visiting Cairns, please visit